Product Description
個人及小組商業英語Business English
Total: 45 Hours
本課程適合從事商業及文職而需用流利英語交談的人士進修。內容以商業及一般辦公室用語為主及教授撰寫英文文件、電郵及基礎語法，詳情請向本公司查詢。以下為課程簡介(只提供英文版本):
Business English is a course which designed for intermediate students of English as a second language who wish to improve their written and spoken business communication skills. The course focuses on level-appropriate grammar, introduces vocabulary specific to various business domains, and familiarizes students with the finer points of business etiquette and business correspondence.
We guarantee that you will be able to read, speak and write like an English speaker after the course!
Course Objectives:
Student will be able to:
- Handle informal and formal introductions
- Describe work duties and job positions
- Write a personnel profile
- Speak appropriately on the phone, take messages, use general telephone language
- Present a company- facilities, departments, strengths
- Exchange information about products, dimensions
- Create projects and designs
- Discuss history of a company and products
- Understand and use basic socializing and chatting language
- Set up a participate in meetings- actions, suggestions, decisions, problem solving
- Demonstrate appropriate letter writing skills- enquiries, orders, confirmations
- Fill out application forms and e-mail writings
Course Content:
The Course will be composed of most or all of the following subjects, depending on the amount of class time available. The teacher reserves the right to add or delete subjects according to class needs
- Introduction Protocol & Meeting People in Business
- The Importance of Politeness in business- Structures and Expressions of Politeness
- Asking Questions (Embedded Questions Structure)
- The Present Perfect Tense (in the context of the job interview)
- The Basics of Customer Service
- Techniques to Calm an Angry Customer
- Getting back on the Good Side of an Injured Customer
- Powerful Presentation Skills
- How to Say Negative Things in a Positive Way
- Editing for Agreement in Business Writing
- Professional Telephone Etiquette
- Taking and Leaving Messages
- Parallelism in Business Writing
- Parts of a Business Letter
- Guidelines for Business Letters & E-mail
- Claim and Adjustment Letters
- Various Idioms/Expressions/Vocabulary Related to Business
- General Punctuation Review (Commas, Capital Letters, and other punctuation, as needed)
References:
- Hollet, Vicki, Business Objectives (International Edition). Oxford University Press, 2009.
- Hollet, Vicki and Duckworth, Michael, Business Objectives Workbook.